Key Responsibilities:
- Oversee the full spectrum of Accident Reporting, Survey, Repair & Claims.
- Review and evaluate all accident reporting and claim procedures to ensure compliance with regulatory requirements and Company’s policies.
- Work with the Operations Team to conduct internal accident investigation process.
- Ability to assess and prepare estimated accident repair quotations on insurance claim issues .
- Ensure smooth operation of accident claims processing and recovery such as clearing of claims stats, impositions of charges and claims collections .
- Monitor and review pending claims and closure of claims in a timely manner.
- For insurance and guarantee, to monitor adherence to contract(s) provisions, maintain expiration schedule and monitor renewal.
- Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risk.
- Motivate and coach the team to meet these objectives and consistently deliver the best service and strive towards achieving Company’s objectives.
- Assist in project close-out activities associated with claims, cost and contractual issues.
Key Requirements:
- More than 5 years of experience in handling motor claims processing, accident reporting with at least 2 years of experience in managing a team.
- Sound knowledge in Motor Claims Framework.
- Possess certificate in General Insurance in BCP, PGI & ComGI will be an added advantage.
- Meticulous and strong organizational skills and the ability to work under challenging timelines.
- Excellent problem-solving and decision-making skills.
Key Responsibilities:
- Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives
- Resolve customers’ enquiries, complaints and feedback
- Assist with membership enrollment process
- Provide remote technical assistance to customers
- Manage outgoing calls to customers during customer journey including satisfaction survey
- Analyze each situation and escalate calls to the right team
Key Requirements:
- Possess relevant experience in the call center environment
- Excellent communication and listening skills
- Assist with membership enrollment process
- Strong organizational skills, ability to multi-task and detail-oriented
- Able to work on rotating shift (including weekdays and weekends) – 40 hours / week
Key Responsibilities:
The Fleet Technician (EV) will provide first level of service to solve customer issues. You will ensure that all preventive maintenance activities are scheduled and carried out and also make sure that cars are moved to various organization locations as necessary to ensure their availability to customers.- Carry out diagnosis, repair, maintenance and fault findings for the Electric Vehicles (EVs)
- Update onboard PC and changing of SIM card
- Balancing / Shifting of EVs to the stations when required
- Handle service anomalies such as unplugged cars, cars parked outside of stations, lost & found, etc
- Ensure the cleanliness of the interior and exterior of the EVs
- Report on the information system via PDA
- Communicate with customers about our service when required
Key Requirements:
- Min. NITEC in Automotive Engineering or equivalent
- Candidate with hands-on automotive experience will be an added advantage
- Possess a valid Class 3 / 3A / 3C license
- Honest, reliable, well organized and good communication skills
- Ability to use specialized software such as PDA and diagnostic tablets
- Ability to work independently in the field
- Shift work, required to work on weekdays and / or weekends (5 days, 44 hours work week) - shift allowance provided
We are looking for a talented Lead Mobile Engineer, who will join our Engineering Team and help us build the state-of-the-art mobile app with an amazingly smooth experience for our customers.
Roles And Responsibilities:
Roles And Responsibilities:
- Collaborate with other engineers to design, develop and roll out mobile applications used by both external customers and internal team.
- Participate in technical discussions across the team through collaboration, pair programming, code reviews, RFC or architecture review sessions.
- Take ownership of the user experience and quality of our products.
- Communicate with senior management and multi-functional teams, participate in the decision making.
- Overlook the integration of modules developed by our partners and vendors.
Key Requirements:
- 5+ years of experience in mobile development, ideally with both Kotlin and Swift.
- Solid understanding of memory management concepts and caching mechanisms.
- Strong understanding of object-oriented programming concepts.
- Experience with SOA standards, REST APIs, JSON.
- Experience with tools such as Firebase, Sentry, Crashlytics.
- Experience rolling out apps on Google Play, release and distribution management.
- Experience with offline storage and multi-threading.
- Good understanding of Android architecture patterns, SOLID principles, MVVM.
- Experience working with maps, ideally with navigation or routing related use cases.
- Experience building solutions using the native capabilities of the phone - camera, GPS, Bluetooth, BLE, NFC.
We are looking for a talented Lead DevOps Engineer, who will join our Engineering Team and help us build the state-of-the-art infrastructure for our systems.
Roles And Responsibilities:
Roles And Responsibilities:
- Collaborate with other engineers to design, develop and maintain the infrastructure and CI/CD pipeline supporting systems for both external customers and internal team.
- Participate in technical discussions across the team through collaboration, pair programming, code reviews, RFC or architecture review sessions.
- Take ownership of the stability, reliability, security, and quality of our products.
- Communicate with senior management and multi-functional teams, participate in the decision making.
Key Requirements:
- 5+ years of experience in managing the server infrastructure using technologies such as Ansible, Terraform etc. in cloud environment (AWS, GCP).
- Strong experience with containerization using Docker.
- Experience with building CI/CD pipelines (CircleCI, Github actions) and environment provisioning automation (Jenkins).
- Familiar with Unix operating systems, comfortable with scripting in Bash.
- Experience setting up alerts with tools such as PagerDuty.
- Solid knowledge in security, load balancing, rate limiting, verb filtering, public/private keys, certificates, encryption etc.
- Good knowledge in computer science fundamentals - data structures, algorithms, operating systems, etc.
- Good understanding of distributed systems, replication models, maintaining data consistency across the systems.
- Experience working on large-scale distributed systems with microservices architecture.
- Experience with application monitoring systems such as DataDog or NewRelic.
We are looking for a talented Lead Backend Engineer, who will join our Engineering Team and help us build the state-of-the-art backend APIs empowering the core functionality of our system.
Roles And Responsibilities:
Roles And Responsibilities:
- Collaborate with other engineers to design, develop and roll out backend services used by both external customers and the internal team
- Participate in technical discussions across the team through collaboration, pair programming, code reviews, RFC or architecture review sessions.
- Take ownership of the stability, reliability, security, and quality of our products.
- Communicate with senior management and multi-functional teams, participate in the decision making.
Key Requirements:
- 5+ years of experience in backend development using NodeJS, Golang or Python.
- Experience with databases and data processing - Postgres, MySQL, Elasticsearch etc.
- Strong understanding of object-oriented programming concepts, architecture patterns, SOLID principles.
- Strong experience with SOA standards, REST APIs, JSON, authentication tokens.
- Strong background in computer science fundamentals - data structures, algorithms, operating systems, etc.
- Good understanding of distributed systems, replication models, maintaining data consistency across the systems.
- Experience with unit testing and integration testing.
- Experience with TDD and comfortable working.
- Experience working with geospatial data, ideally with routing related use cases.
- Experience shipping micro-services to production.
- Experience with application monitoring systems such as DataDog or NewRelic.
