WHAT IF THE CARPARK GANTRY OPERATOR INSISTS THAT I PAY THE PARKING FEE WHEN EXITING A BLUESG STATION?

Please kindly email the parking receipt to us via email to customerservice@bluesg.com.sg and we will reimburse you the parking charges paid through your recent rental charges.

How to retrieve the Receipt:
If you made the payment via EZ-Link:
(a) via EZ-Link mobile app, kindly take a screenshot of the transaction inclusive of the date, time and amount.
(b) via EZ-Link top-up machine, simply tap your EZ-Link card at the machine, select ‘Transaction History’, take a photo of the transaction inclusive of the date, time and amount.

If you made the payment via cash card:
(a) via cash card top-up machine, select ‘Transaction History’ then ‘Print’, take a photo of the receipt inclusive of the date, time and amount.

If you made payment via alternative method, please do not hesitate to contact our 24/7 Customer Relations Centre at +65 3163 7800 for assistance.