Carsharing

RESERVATION | Can I still change an ongoing reservation?

Of course you can. Any confirmed reservation is chargeable and non-refundable. However, if you wish to change the station for your car and/or parking spot reservation, it is possible to modify an ongoing reservation. If the new station has a higher reservation fee, you will need to pay for the price difference.

RESERVATION | Is the paid reservation cumulated to the penalty for having made a reservations and not taking the car / not canceling the reservation?

Yes. The two are cumulative.

Paying for a reservation does not exempt you from paying the reservation penalty. In fact, according to our current T&Cs, there is a penalty of $5 if you let a car reservation expire without honoring the reservation. We would like to remind that you should always remember to cancel a reservation that you will not be able to honor. If you do so, you will not have to pay the penalty.

RESERVATION | How do I know that I have received a discount?

The discount is included in the total rental amount. It is displayed: at the end-of-rental message (SMS or notification), in the end of rental screen and in the "Rentals" section of your app.

You can refer to your bill for the full breakdown.

RESERVATION | What do I have to do to benefit from the discounts?

The discount will be applied automatically once you end your rental or pick up your car. Check that you are eligible for the discount on your application: the discount is displayed when you select the station where you wish to pick up your car or the station where you wish to drop off your car, and is available until the time indicated.

RESERVATION | Why do I see additional reservation fees at certain stations?

We have introduced this entitative to optimize the availability of cars and parking spots for customers.

At selected stations, you may be required to pay reservation fees for a car or parking spot. The reservation fees will be displayed next to the Reserve button on the app. This fee is non-refundable and will be charged to you once your reservation is made.

RESERVATION | Why do I see discounts at certain stations?

We have introduced this entitative to optimize the availability of cars and parking spots for customers.

At selected stations, you may enjoy discounts on your rental when you depart or arrive at the station. These stations are indicated with a turquoise dot on your BlueSG app.

RESERVATION | How do I start my trip from the app?

To start your rental, tap on the « Start Rental » button and you will be able to see the Bluecar that has been automatically assigned to you. You may choose to select another Bluecar via the « Change » button. Finally, tap on « Confirm » to start your rental.

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