Carsharing

RESERVATION | How do I start my trip from the app?

To start your rental, tap on the « Start Rental » button and you will be able to see the Bluecar that has been automatically assigned to you. You may choose to select another Bluecar via the « Change » button. Finally, tap on « Confirm » to start your rental.

COVERAGE & DAMAGES | WHAT IF THERE IS A DAMAGE ON THE BLUECAR BEFORE I START MY RENTAL?

Please call our 24/7 Customer Relations Centre immediately at +65 3163 7800. Kindly note that all damages found on the Bluecar must be informed by means of a voice call to our Customer Relations Centre prior to your departure to safeguard your interest. For damages reported during or after your rental, you may be liable for the damages.

You may email the photograph(s) of the damages to our Customer Relations Centre at customerservice@bluesg.com.sg.

RESERVATION | WHAT IS THE DIFFERENCE BETWEEN PAIRING CODE & PERSONAL PIN?

A Pairing Code is used only once to pair your BlueSG membership card or EZ-Link card to your BlueSG account. It is sent to you via SMS after your account is validated. Key in the Pairing Code at the station kiosk to pair your BlueSG membership card or EZ-Link card for the first time. Once your card has been paired, you will no longer require the Pairing Code.

PARKING FEE & CHARGES | WHAT ABOUT ERP AND CARPARK CHARGES?

ERP charges are payable and will be charged to your BlueSG account automatically. There is no need to insert the cash card into the Bluecar IU although you may choose to do so.

For all BlueSG stations, there are no parking charges.

For non-BlueSG stations, third party parking charges will still apply. You will need to insert the cash card into the Bluecar IU for payment. Please note that your rental is still ongoing until you end your trip at a BlueSG station.

RESERVATION | HOW DO I USE QUEUE-POP?

In case of unavailability, you can queue for Bluecar and parking space virtually using the Queue-POP function. Simply select the station of your choice, tap on the Queue-POP button, select the station(s) to queue and you’re done! A pop-up notification will appear once a Bluecar or parking space is available, and it will be automatically reserved for you.

☑️ Free for all members
☑️ No cancellation fee
☑️ Select as many stations as you want
☑️ Queue up to 2 hours

RESERVATION | HOW LONG CAN I RESERVE A BLUECAR & PARKING SPACE?

Bluecar reservations can hold up to 30 minutes. If you do not collect your reserved Bluecar within the stipulated 30 mins reservation duration, there will be an Additional Fee of $5. Should you be unable to collect the Bluecar, we recommend that you cancel your reservation within the 30 mins reservation duration to avoid the Additional Fee. Kindly note that if you cancel your reservation, you will not be allowed to make a new reservation within 10mins. Nonetheless, you may still proceed to the station directly to collect a Bluecar from the charging kiosk at our BlueSG station.

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