1. A) Bluecar

The Bluecar is a 100% electric vehicle manufactured by the Bolloré Group of France, designed and intended specifically for car sharing. The Bluecar seats 4 adults comfortably. The back seat can be folded down to make room for larger loads and includes a latch system to enable securing a child seat for safe transport of young children.

The Bluecar has an average range of about 250 km, depending on speed and terrain. The Bluecar is meant for short trips around Singapore. If the battery level drops below 30%, users will be notified to return the vehicle to a BlueSG station. Usage fees will continue until the Bluecar is returned to a station.

No, pets are strictly not allowed in the Bluecar.

1. B) Membership & Plans

There are 2 types of membership plans available:

1-Year Premium Plan
Rental charges: $0.33 per minute
Subscription fees: $15 per month for 1 year

1 Week Plan
Rental charges: $0.50 per minute
Subscription fees: No subscription fees

Rental duration begins when you unplug the charger from the Bluecar and ends when you plug the charger back into the Bluecar. There will be a minimum charge that is equivalent to 15 minutes of rental usage.

To use BlueSG, the driver must be 21 years or older and hold a valid driving license for a minimum of 1 year. Users will also need a debit or credit card to set up an account.

For foreigners, if you have resided in Singapore for more 1 year, you will need to convert your foreign driving license. If you reside in Singapore for less than 1 year, you will also need to submit the International Driving Permit (IDP) issued by an authorized body in your country, along with the driving license. Should an IDP be not available, an official translation of your foreign driving license in English is required. For ASEAN member country, IDP is not required, simply submit your driving license.

  1. Sign up: You will be able to sign up for the service online, through the website and the BlueSG mobile app. You will need to provide your ID, proof of driver’s license and a payment card number to set up your account.

     

  2. Activate: You will receive a Pairing Code that allows you to activate your membership at any BlueSG station. You will be able to pair your existing EZ Link card to your account or request a BlueSG membership card for vehicle access.

     

  3. Go: Just tap your card at any station to pick up a Bluecar and start driving!

Learn more about how BlueSG carsharing works, read the User Guide or watch the tutorial videos.

1. C) Reservation & Rentals

In case of unavailability, you can queue for Bluecar and parking space virtually using the Queue-POP function. Simply select the station of your choice, tap on the Queue-POP button, select the station(s) to queue and you’re done! A pop-up notification will appear once a Bluecar or parking space is available, and it will be automatically reserved for you.

☑️ Free for all members
☑️ No cancellation fee
☑️ Select as many stations as you want
☑️ Queue up to 2 hours

To start your rental, tap on the « Start Rental » button and you will be able to see the Bluecar that has been automatically assigned to you. You may choose to select another Bluecar via the « Change » button. Finally, tap on « Confirm » to start your rental.

! You will still need to tap your card to unlock the Bluecar.*

You can park anywhere that is legal to park a vehicle, but you can only end your rental by plugging in at a BlueSG station. BlueSG stations generally consist of 4 parking spots with one charging cable each. Bluecars can be returned to any of these stations.

The Packages enable you to make longer rentals at discounted prices!

    To benefit from the Packages:
  • Open the app and then, after selecting your departure station, press the « Rent » button.
  • When the list of the available packages appears(1), select the package of your choice and validate.
  • The package you choose will appear at the top of your screen and a car will be automatically selected. If you think you might need more battery for your trip, you can select a different car.
  • Tap the « Confirm » button to start your rental with your chosen Package(2)
  • At the end of your journey tap your membership card on the charging point, reconnect and lock the Bluecar as usual to end your rental(3).

(1) Packages may vary : Their availability, duration and cost might change. You can see the list of packages available at any given moment directly on the app by tapping the « Rent » button.

(2) During your rental, make sure you have enough battery to reach your destination and reconnect the car to a BlueSG station. You should only reconnect the car once you are ready to end your rental.

(3) The minimum charge for your rental will amount to the total price of the package, the equivalent price per minute is only indicative. If you rental is shorter than the package you have purchased, no refund can be issued. If your rental exceeds the duration described in the package, each additional minute will be billed at the price per minute specified in your subscription.

No. You can drive the Bluecar only in Singapore as it is not allowed to pass the immigration check points.

Bluecar reservations can hold up to 30 minutes. If you do not collect your reserved Bluecar within the stipulated 30 mins reservation duration, there will be an Additional Fee of $5. Should you be unable to collect the Bluecar, we recommend that you cancel your reservation within the 30 mins reservation duration to avoid the Additional Fee. Kindly note that if you cancel your reservation, you will not be allowed to make a new reservation within 10mins. Nonetheless, you may still proceed to the station directly to collect a Bluecar from the charging kiosk at our BlueSG station.

Parking space reservations can hold up to 45 minutes. If you do not drive to your reserved parking space within the stipulated 45 mins reservation duration, there is no Additional Fee. However, the parking space will be released from your reservation and be available to others. Should you need to extend the parking space reservation, we recommend that you cancel your parking reservation and reserve the parking space again.

1. D) ERP, Parking & Traffic tickets

Any ticket or legal infraction that causes a fine is the responsibility of the driver when that event occurs. Charges are added to your bill if not paid at the time of the incident. If a car is abandoned or towed, the user is charged a fee for associated administrative costs and retrieval of the vehicle. For full details, please view our Terms and Conditions, under Section 7 & 9.

ERP charges are payable and will be charged to your BlueSG account automatically. There is no need to insert the cash card into the Bluecar IU although you may choose to do so.

For all BlueSG stations, there are no parking charges.

For non-BlueSG stations, third party parking charges will still apply. You will need to insert the cash card into the Bluecar IU for payment. Please note that your rental is still ongoing until you end your trip at a BlueSG station.

Please kindly email the parking receipt to us via email to customerservice@bluesg.com.sg and we will reimburse you the parking charges paid through your recent rental charges.

How to retrieve the Receipt:
If you made the payment via EZ-Link:
(a) via EZ-Link mobile app, kindly take a screenshot of the transaction inclusive of the date, time and amount.
(b) via EZ-Link top-up machine, simply tap your EZ-Link card at the machine, select ‘Transaction History’, take a photo of the transaction inclusive of the date, time and amount.

If you made the payment via cash card:
(a) via cash card top-up machine, select ‘Transaction History’ then ‘Print’, take a photo of the receipt inclusive of the date, time and amount.

If you made payment via alternative method, please do not hesitate to contact our 24/7 Customer Relations Centre at +65 3163 7800 for assistance.

1. E) My account & Payments

Please login to your account via the BlueSG website and click on ‘My Vouchers’ to check on your vouchers.

A Pairing Code is used only once to pair your BlueSG membership card or EZ-Link card to your BlueSG account. It is sent to you via SMS after your account is validated. Key in the Pairing Code at the station kiosk to pair your BlueSG membership card or EZ-Link card for the first time. Once your card has been paired, you will no longer require the Pairing Code.

A Personal PIN is a numeric password that you will use every time you start and end your rental.
It is a minimum 4-digit numeric password that you have decided on during your application process.
Key in the Personal PIN when you are ready to start or end your rental.

No. Payment is made from the credit or debit card that you have registered with BlueSG during your application. The EZ-Link card identifies you and is used to lock/unlock the cars.

To change your personal PIN, please login to your BlueSG account in the app, tap on the profile button on the top left corner of your screen, click on your name and scroll down to click on ‘Change Pin Code’.

You can then key in your password and input your preferred personal PIN.

Please login to your account on the BlueSG app, tap on the top left profile button, tap on Subscription, choose your valid subscription and tap on payment mode to make a $0 payment to validate your new payment details.

Alternatively, you may login via the BlueSG website and click on ‘My Information’ and you can edit your payment details at the bottom of the page.

My Activity reflects rental-related activities, including end of rental and Queue-POP reservations. My Good Deals show you the latest updates and promotions, including free rental minutes gifts, special offers and announcements. Be sure to turn on your notification settings for both functions!

To make payment for the outstanding bills, please login via the BlueSG website and click on ‘My Bills’ and choose the outstanding bill that you wish to make a one-time payment for. Please note that payment is only available to outstanding bills with at least 3 deduction failures registered in our system.

Memberships are for individual users and are not interchangeable. Only the registered subscriber can access the car sharing service. When you register, you set a secure personal identification code that prevents another person from using your card in case of loss or theft.

1. F) Damage report & Emergencies

Please call our 24/7 Customer Relations Centre immediately at +65 3163 7800. Kindly note that all damages found on the Bluecar must be informed by means of a voice call to our Customer Relations Centre prior to your departure to safeguard your interest. For damages reported during or after your rental, you may be liable for the damages.

You may email the photograph(s) of the damages to our Customer Relations Centre at customerservice@bluesg.com.sg.

Please call our 24/7 Customer Relations Centre immediately at +65 3163 7800 or press the in-car blue button on the dashboard of the Bluecar and our Customer Relations Team will assist you.

Yes! BlueSG provides insurance coverage for its members up to the minimum amount required by law. For full details, please view our Terms and Conditions, under Section 8.

2. CHARGING

It depends on the model of your vehicle. Our charge points supply an average of 3.7 kW of electric power.

To use BlueSG Charging service, the driver must be 18 years or older and owns an electric vehicle registered with the Land Transport Authority in Singapore.

No, that is strictly prohibited. You will be penalized for impeding other BlueSG members from using a BlueSG parking station or charge point and liable for parking offence from the relevant parking enforcement authorities.

Your EV must be equipped with either a matching Type 2 vehicle inlet (or AC charging only) or a combo-2 vehicle inlet (for AC charging) as per the Energy Market Authority of Singapore’s standard and may be amended by BlueSG and as identified on the BlueSG Website and BlueSG Mobile App from time to time.

There will be a penalty for unauthorized parking and/or using of charging service without displaying the BlueSG charging decal. You may also be subject to sanctions (fines or penalties) imposed by the relevant parking enforcement authority and risk your vehicle being immobilized, clamped or removed.

The minimum charging period is one (1) hour, meaning that if you charge your Vehicle at a Charge Point for less than one (1) hour, You will be charged Charging Fees as if you had charged your Vehicle at a Charge Point for one (1) hour.

Memberships are for individual users and are not interchangeable. Only the subscriber can access the charging service. When you register, you set a secure personal identification code that prevents another person from using your card in case of loss or theft.

BlueSG Charging service allows you to charge your electric vehicle using selected BlueSG charge points island-wide.BlueSG Charging service allows you to charge your electric vehicle using selected BlueSG charge points island-wide.

  1. Sign up: You will be able to sign up for the service online, through the website and the mobile app. You will need to provide the required documents and a payment card number to set up your account.
  2. Activate: You will receive a pairing pin that allows you to activate your charging membership at any BlueSG station. You will be able to pair your existing EZ Link card to your account or request a BlueSG card for charging access.
  3. Charge: Reserve a parking space at any of the charge points in advance through our mobile app or from your online account. Drive your EV to the station, park and start charging!

The easiest way to find the charge points is through our station map on our website or mobile app. All charge points are marked with the charging icon.