BLUESG PRIVACY STATEMENT CHARGING

BLUESG “CHARGING” PRIVACY POLICY FOR ACCESS TO AND USE OF CHARGING SERVICES

Last updated: 9 March 2021

 

This Privacy Policy (“Policy”) sets forth how BlueSG Pte. Ltd. (acting as the Personal Data controller (as such term is defined in applicable data protection regulations), its affiliates, parent and associated companies (“BlueSG,” “We,” “Us,” or “Our”) collect, use, process and disclose your Personal Data (as defined below) through the use of Our application and websites (respectively the “App” and “Websites”), charge points (“BlueSG Charge Points”), the BlueSG Customer Relations Centre (“BlueSG CRC”) or the BlueSG Claims Department (“BlueSG Claims”) (collectively, the “Services”). The Services may contain links to or information about other websites that are outside Our control and/or custody. We encourage You to review the privacy policies of each of those websites to obtain an understanding of how Your information is used or shared by those third-parties. We are not responsible for the privacy practices of any external website or mobile application.

This Policy applies to our customers, partners, suppliers, contractors and service providers (collectively “You”, “Your” or “Yours”).

“Personal Data” refers to any information which is related to an identified or identifiable individual and it includes, without limitation, your name, nationality, identification numbers, age, telephone numbers, mailing address and date of birth.

 

COLLECTION AND PROCESSING OF PERSONAL DATA

Where Your Personal Data is collected and/or processed by one of Our affiliate entity or a parent company, any subcontractor or third party, that entity, acting as the Personal Data processor (as such term is defined in applicable data protection regulations), will act as a subcontractor of BlueSG and will collect and process Your Personal Data strictly within the scope of providing the electric vehicle charging and ancillary services to You and other BlueSG members.

 

DATA COLLECTED

  1. Data You Provide

When You register as a member of the Services and use the Services, the following Personal Data may be collected, used, processed and disclosed in accordance with this Policy:

  • information stated on Your NRIC for Singaporeans and Permanent Residents (“PRs”) such as Your name, address, date of birth and NRIC number;
  • information stated on Your Passport for non-Singapore citizens and PRs and such as Your Name, date of birth and passport number;
  • Your phone number;
  • Your model of vehicle;
  • Your vehicle registration number;
  • Your email address;
  • Your postal mailing address;
  • Your payment card information;
  • Your PIN code registered to access the Services;
  • any information provided by You when You contact the BlueSG CRC or otherwise share with Our staff members before, during or after the termination of Your membership to the Services (“Membership”); and
  • any other Personal Data We may require in Our sole discretion.

 

  1. Information Collected Automatically

The software used in the provision of the Services may automatically collect the following information from You that may alone or in connection with other information, constitute Personal Data:

  • Your Internet Protocol (“IP”) address;
  • Your device ID numbers such as Apple Advertising ID;
  • to the maximum extent permitted by law, Your location in accordance with the privacy settings of the device used to access the Services;
  • information about Your browsing activity such as Your browser type, Internet service provider, referring/exit pages, the files viewed on the Websites (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data; and
  • in order to use some of the functions provided by the App (such as locating a BlueSG Charge Point), We use an application program interface which uses GPS, WIFI and mobile network information technology to determine Your current location when using the App. When You first open the App, We will ask You for Your consent to use Your location data for this purpose. When You are not using the App, We do not collect location data. You can withdraw Your consent at any time by changing Your location data settings in the App or on Your mobile device, but this will affect Your ability to use the Services.

 

  1. Cookies

We may also collect Personal Data through the use of common information-gathering tools known as cookies. A cookie helps the Websites to remember You and customize Your visit. You have the option to delete or decline cookies by changing Your browser’s settings.

 

  1. Web Beacons and Site Visits

We may also use single pixel images on the Websites or in Our emails to You. This technology tells Us more about browsing, click-tracking, viewing, and buying activity.

Finally, Google Analytics is an element of the Websites. By using cookies, Google Analytics collects and stores data such as time of visit, pages visited, time spent on each page of the Websites, the IP address, and the type of operating system used in the devices used to access the Websites. By using a browser plugin provided by Google, You can opt out of Google Analytics.

 

INDIVIDUALS UNDER 21

We do not market to and do not knowingly collect any Personal Data from or about any individual under the age of 21 without the consent of such individual’s parent or legal guardian. If We discover that We have inadvertently collected information from an individual under 21 years of age, We will promptly take all reasonable measures to delete such data from Our systems.

 

USE OF INFORMATION COLLECTED

Direct Marketing: We may use Personal Data to generate and send marketing communications to You directly for products and services available for purchase on the Services and/or Our affiliate websites, coupons, or other marketing opportunities. If You do not wish to receive marketing communications directly from Us, You may unsubscribe in the marketing email or communication sent to You by following the instructions in that communication.

Improving Your Experience: We track Your visits to the Websites through the use of cookies and identify You upon subsequent visits to improve Your experience while browsing the Websites.

We may also use Your Personal Data for the following purposes:

  • to communicate with You;
  • to prevent and investigate fraud and other misuses;
  • to comply with a request for information from government authorities such as the Land Transport Authority of Singapore, Singapore Police Force, Traffic Police, Urban Redevelopment Authority or as otherwise required by law;
  • to protect Our rights and/or Our property;
  • to operate Our products and services;
  • to manage the Services and/or the Websites and/or App;
  • to enable You to obtain access to products and services and engage in offered activities;
  • to provide You with information about new and upgraded products and services, and other information where You have consented to be contacted for such purposes;
  • to aggregate data;
  • to improve Our products and services and Your experience interacting with Us;
  • to audit and analyze the Websites; and
  • to ensure the technical functionality and security of the Websites.

 

SHARING OF INFORMATION COLLECTED

We may disclose or transfer Personal Data about You to the following categories of third parties:

  • Our parent companies, affiliates, and subcontractors: You agree to allow Us, Our parent and affiliated companies, and Our and their subcontractors, some of whom may be located outside of Singapore, including, without limitation, in France, in the US and in the UK, to retain and utilize the data collected by Us for the purposes set out in this Policy. Those companies, including Our providers and subcontractors are contractually bound to ensure adequate Personal Data protection.
  • Service Providers: These entities assist Us in fulfilling orders from Our members, providing marketing and advertising services, billing, delivering packages, sending mail, providing search results and links, or similar services.
  • Regulatory Bodies: If You apply for Membership, some of the Personal Data about You may be shared with regulatory bodies to obtain Your driving record or to comply with any legal, regulatory or contractual obligation We may have.
  • Law Enforcement and other authorities: Personal Data about You may be shared with law enforcement officials if it relates to a criminal investigation or alleged illegal activity or breach of any applicable laws and regulations, including but not limited to any traffic or parking laws or regulations.
  • Necessary for Safety, Security or Protection Reasons: We may also disclose Personal Data about You if required or permitted to do so by law, for fraud protection and credit risk reduction purposes, or in the good-faith belief that such action is necessary to protect and defend Our rights or property, that of Our Members, or of the users of the App and Websites.
  • Fraud and Risk Management: You agree to allow Us to collect and disclose the Personal Data about You to a credit reference agency and that such credit reference agency may lawfully process and keep a record of Your Personal Data for the purpose of conducting identity verification and prevent fraud.
  • Reorganization / Business Transfer: We may also transfer Your Personal Data in connection with any sale, merger, demerger, divestment, consolidation, restructuring and/or acquisition of all or a portion of Our assets, business and/or share capital by or into another entity or any similar transaction or combination thereof. Any such successor entity, assignee and/or purchaser may use Personal Data pursuant to its own privacy policies, and those policies may differ from this Policy. For such transfer of Your Personal Data Your consent will be requested. If You do not agree with the transfer of your Personal Data or if You have refused to novate the Contract (as defined in the Terms and Conditions) in accordance with sections 13.4 and 13.5 of the Terms and Conditions for the Services (the “Terms and Conditions”), the transfer will not be carried out. Consequently, Your Contract and Your Membership will terminate on the date of Your refusal and You will then have a period of 30 calendar days to proceed with the recovery of Your Personal Data. If You wish to recover Your Personal Data, You shall address Your request at the following email address: privacy@bluesg.com.sg. If You do not address Us Your wish to recover Your Personal Data within this period, We may delete Your Personal Data from Our servers. Notwithstanding the foregoing, We shall be authorized to retain Your Personal Data as long as may be necessary for Our legal and/or business purposes, in compliance with applicable laws.
  • General Marketing: We may share Personal Data with third parties for the purpose of marketing products or services to You in compliance with applicable laws.

 

PROTECTION OF PERSONAL INFORMATION

Unfortunately, no data transmitted over or accessible through the Internet can be guaranteed to be 100% secure. As a result, while We take reasonable measures to protect all Personal Data in the manner detailed herein, We cannot ensure or warrant that Personal Data will be completely secure from misappropriation by hackers or from other nefarious or criminal activities, or in the event of a failure of computer hardware, software, or a telecommunications network. We will notify You in the event We become aware of a security breach involving Personal Data that constitutes personally identifiable information under the applicable state and federal laws stored by or for Us. By disclosing Your email address to Us for any reason, You expressly consent to receiving electronic notice from Us in the event of such a security breach.

 

INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

Some of the elements of the Services and/or Websites and/or App may be hosted on servers located in countries outside Your own country, such as in France. The laws applicable to the protection of Personal Data in such countries may be different from those applicable in Singapore or Your country of residence but are deemed to ensure an adequate level of protection of Personal Data.

 

YOUR SINGAPORE DATA PRIVACY RIGHTS

Subject to the exceptions as set out in the Personal Data Protection Act 2012, You are permitted to request for access to Your Personal Data that is in Our possession or under Our control and information about the ways in which such Personal Data has been used or disclosed by Us within a year before the date of Your request. In addition, You may request for Us to correct an error or omission in Your Personal Data that is in Our possession or under Our control. If You would like to make such a request, please email Us at privacy@bluesg.com.

Do Not Call Registry. The main messages (SMS, notifications, WhatsApp messages…) that We may send to Your registered telephone number, or when You are using Our App, are specifically linked to the proper information about and delivery of the Services to You. Such messages are therefore not considered as “specified messages” under the PDPA. In any case We would like to send You from time to time any specified message pursuant to a special product or service offer or a voucher, We would ask You to actively give Us Your consent to receive such specified messages.

 

MODIFICATIONS

You may check when this Policy was last modified by viewing the “Last Updated” legend above. We reserve the right to update this Policy from time to time, and You should check the Websites periodically for changes.

 

CONTACTING US

 

For any questions regarding this Policy You may contact Us via Our Websites or by email to privacy@bluesg.com.