Accident Reporting Procedure

Change in Accident Reporting Procedure

 

We wish to inform all our members that with effect from 12 December 2019, any member involved in an accident shall abide by the following procedure:

 

     (i) immediately contact our Customer Relations Centre (3163 7800) to notify our agent of the accident;

     (ii) take photographs of the damage to the BlueSG Car with at least two (2) photographs showing the damages while capturing the number plate;

     (iii) take photographs of the damage to any other vehicle and/or property involved with at least two (2) photographs showing the damages while capturing the number plate. If it is a multiple vehicle collision, take photographs of the vehicles with direct contact (i.e. immediate front/rear vehicle);

     (iv) take photographs of the accident scene;

     (v) where the accident involves a government vehicle, damage to government property, a foreign vehicle, a pedestrian or cyclist, a hit-and-run case, or an injury requiring hospitalization or medical leave of 3 days or more, you shall file a police report;

     (vi) email either one of our Authorised Reporting Centres (email addresses set out below) as soon as practicable and in no event later than 12 hours from the time of the accident with the date and time of the accident, your name, contact number and the photos referred to above to secure an appointment to file the accident report in person;

     (vii) you will receive a reply from the Authorised Reporting Centre notifying you of the date and time of your appointment;

     (viii) when you attend the appointment, you shall bring the following with you:

          (a) driver’s licence;

          (b) NRIC or FIN;

          (c) photos referred to in (ii)-(iv) above; and

          (d) police report (where applicable).

 

Failure to abide by the above stated procedure will result in additional charges being imposed on your account.

The contact details of our Authorised Reporting Centres are set out below:

Indeco Engineers Pte Ltd
No. 39 Defu Lane 12
Singapore 539139
Contact person: Tan Cheng Huat
Contact Number: 63822736
Mail ID: tanch@sg.indeco.cwtlimited.com

Comfortdelgro Engineering Pte Ltd
59 Loyang Drive
Singapore 5808969
Contact person: Ms. Wendy
Contact Number: 62148406
Mail ID: OliviaWendyK@sparkcarcare.com